At Urbandrift, we are committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclosure, and safeguard your information when you visit our website or
use our courier services.
1. Information We Collect
- Personal Data: We collect personally identifiable information, such as your name,
shipping address, email address, and telephone number when you request a quote or book a shipment.
- Delivery Data: Information regarding the pickup and delivery locations, recipient
details, and package contents is collected to fulfill our service obligations.
- Technical Data: We may automatically collect information about your computer or
mobile device, including your IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your courier bookings and delivery requests.
- Calculate accurate quotes for our services.
- Communicate with you regarding your shipment status, updates, and customer support.
- Improve our website functionality and user experience.
- Comply with legal obligations and prevent fraudulent transactions.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be
disclosed as follows:
- Service Providers: We may share your information with third-party vendors, service
providers, contractors, or agents who perform services for us or on our behalf (e.g., partner
drivers or specialized carriers) strictly for delivery fulfillment.
- Legal Requirements: We may disclose your information if required to do so by law or
in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal
information. While we have taken reasonable steps to secure the personal information you provide to us,
please be aware that despite our efforts, no security measures are perfect or impenetrable, and no
method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Data Rights (GDPR)
If you are located in the UK or EEA, you possess certain rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you
believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain
conditions.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: hello@urbandrift.co.uk
Phone: +44 75 37141036
